More about this coffee
It can take several hours for producers to carry their coffee cherries to the Coffee Washing Station (CWS) this is to facilitate ‘Cafecultuerurs de Gishoma’ located in Cyangugu on the southern shore of Lake Kivu, right on the border crossing with DRC Congo. The original name of the district was called Gashonga, so that name has stuck. The area is where the first coffee trees were planted in Rwanda by Belgian white colonial farmers.
- Red Bourbon
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Co-operative des Cafecultuerurs de Gishoma (COCAGI) is located in the district of Gashonga, Cyangugu Province in western Rwanda. This co-operative sits on the southern shore of Lake Kivu which borders with the neighbouring Democratic Republic of Congo.
Like most of Rwanda, they are blessed with the perfect climate to produce speciality coffee with high altitudes and rich volcanic soils. They produce 100% bourbon cultivar which has a distinctive cup profile of sweet rounded tangerine acidity, morello cherry notes in the aftertaste in this medium-bodied cup.
Our relationship with COCAGI began in 2006, not just as a buyer, but the start of a commitment to provide long-term support, including pre-finance to the members of the co-operative. Significant progress has been made at the co-operative level with the installation of additional de-pulping machines at coffee washing station that has increased capacity and income. The farmers at COCAGI are motivated and focused towards achieving sustainable livelihoods for their community.
Union Direct Trade
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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