Roastery Status Page
We are currently roasting and in full operation, however we're experiencing high volumes of orders which is causing some delays to our shipping. Check the latest status below.
Last updated: 09/07/2020
ORDER DESPATCH LATEST
4 DAYS BEHIND NORMAL DESPATCH
We are experiencing a higher than normal volume of orders and so we are experiencing some delays in despatching orders. Plus our courier companies are in some cases (area dependent) taking longer than normal to deliver. Please note that this means your order may take a few days longer to reach you.
We are working as fast as we can to get your order out to you. If you haven’t yet had an order despatch confirmation and you placed your order more than a week ago, please get in touch here.
Limited Range Available
Due to the demands on our roasters for such high volumes of coffee we took the decision to limit the range of coffees available to the only most popular temporarily (and cover the widest variation of styles, brew methods and tastes). This is to allow us to catch up on existing orders and better cope with volumes which are limited by the amount of roasts we can do in a day.
If you have already placed an order containing a coffee that is now listed as out of stock we will still roast and despatch it, as per the information above on despatch times.
For anyone else, we're really sorry for the inconvenience and hope you find another suitable coffee to enjoy.
This is a temporary measure and as soon as we are back on track with our order despatch we will re-list them for sale.
Please keep reviewing this page for further updates and details.
Delivery and Courier Latest
As you might expect our couriers are seeing extraordinary volumes coupled with increased need for social distancing on delivery. As such, in many cases their services are changing to accommodate these challenges.
We use two couriers for delivery; Royal Mail (Tracked 24 and 48) and DPD (next day), details of which service we use can be found on our delivery page here.
To keep fully up to date with their latest situations you can find out more on their websites:
For questions related to deliveries which are out with the delivery services, the quickest way to resolve is to contact the courier direct for a resolution.
Royal Mail DelaysCustomers are reporting delays of up to 10 days at certain locations currently. Please refer to the tracking information on your order for the status, before getting in touch.
DPD Drop-off servicesOn 24/03 DPD announced that customers are no longer able to have parcels delivered to a DPD drop-off location. Please ensure that the delivery address you provide is not a drop-off location as your order will be returned to us.
International deliveriesWe are once again able to offer delivery to Europe. Please note that due to various border issues your coffee may take some time to reach you.
Prioritising Food Safety
The NHS has stated that it is very unlikely that COVID-19 can be spread through food, but we are still taking additional precautions. To give you some reassurance, here is a little more on our food safety practices:
The Coffee Roasting and Packaging Process
We're a small business and our customer service team are on hand, but are experiencing unprecedented volumes of calls and emails. Please bear with us!
We would kindly ask you give us a few more days than normal to reply. We will aim to get back to you within 48 hours.
You can find the answers to a lot of commonly asked questions on our FAQs page here.
If you're still waiting on an order please refer to the order section above. Until you receive your tracking number your coffee has not left the roastery yet and we're unable to prioritise orders. Please have patience, we will do our best to get your coffee to you as soon we can.
If you need to speak to someone please get in touch to us via this page here and we will get back to you as soon as we possibly can (if it's about an order, please provide your order number, time and date it was placed and the email address you used, to help us speed up our response).
Thank you for your patience and support. We wish you all the best of health and happiness.
THE UNION ROASTERY TEAM