More about this coffee
We roast this coffee in limited quantities once a week, so your order may take longer to reach you than normal.
Orders placed before 4pm on Tuesday will be roasted and despatched on Thursday.
Any orders received after this time will be held until the following week. If you order other items, your order will be held and everything will be roasted and despatched on the same day.
Grown below the lush canopy of the native forest and hand-picked at its ripest and reddest, this coffee is a beautiful example of the rare Panamanian Geisha variety. Complex, elegant and intensely sweet – Emporio is best brewed as a filter, highlighting its exceptional clarity and layers of juicy tropical fruit and floral notes.
We are the home of fresh coffee. When you order online, your coffee is roasted fresh to order, especially for you. Plus, it’s speciality grade and traded ethically through Union Direct Trade.
Want the freshness to continue? Join our CoffeeClub subscription and open up to a world of speciality speciality coffee.
This Geisha is directly sourced from the award-winning Emporio farm, run by the coffee pioneer, Graciano Cruz.
Graciano and his family have been growing coffee for decades and are passionate advocates for biodiversity and eco-friendly processing methods – evident in the plentiful vegetation, stunning streams and expertly cultivated coffee found across their land.
Graciano continues to innovate to improve the complexity of his coffee, including this Geisha which is processed using the unique double fermentation honey method.
Union Direct Trade
NEW YEAR OPENING AND DELIVERY TIMES
We're currently open and roasting orders placed before 27th December. Our customer service team will be on hand until 31st December to help with any questions you may have.
If you placed your order before Christmas but have yet to receive a despatch confirmation, it will be roasted and shipped on a first come first served basis, so keep an eye on your inbox.
New Year Opening Times
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
We aim to freshly roast and despatch all orders within 48 working hours of receiving them. During peak order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All CoffeeClub subscription orders are sent via Royal Mail Tracked 48 service. You will receive an email upon despatch, and a tracking number to help track your order. Royal Mail estimate a 2-3 working day delivery window. Please note our CoffeeClub subscription service is only available for delivery within mainland United Kingdom.
Where coffees are unavailable, or out of stock, Union Hand-Roasted Coffee will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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