More about this coffee
This special lot is grown by Juan Ramon on his farm, Brumas de Zurqui, in Heredia, in central Costa Rica. The farm is located 10km from the capital of San José and exists as a small piece of greenery and trees in the midst of newly built houses, offices, and roads. It is one of the only remaining farms in the area as most farmers sold their land to real-estate agencies.
Over the years, Juan’s focus on quality and improvement has resulted in many Cup of Excellence awards. It is Juan Ramon’s passion for coffee, and his ability to produce these amazing coffees that help retain the incredible reputation for Costa Rica coffee!
We are the home of fresh coffee. When you order online, your coffee is roasted fresh to order, especially for you. Plus, it’s speciality grade and traded ethically through Union Direct Trade.
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Brumas De Zurqui
Juan Ramon’s background in agronomy and resolute focus on quality improvement has lead to many Costa Rica Cup of Excellence awards over the years. This farm is located in the middle of Heredia, a city 10Km north from the capital of San José. The farm is surrounded by urbanisation; existing as a small piece of greenery and trees in the midst of houses, offices and roads. Juan Ramon has to manage the farm as a financially sustainable business by making a living from agricultural use of the land. Many farmers in the area have sold their land to real-estate agencies. Coffee is a passion for Juan Ramon and he has a clear vision through innovation to develop new techniques on his farms.
The farm is planted with Villasarchi varietal and coffee is grown under a shade tree called ‘Poro’. The soil is rich in organic material and the coffee pulp is treated and applied to the parcels of land as organic-rich compost material. Part of the harvest is selected and roasted by Juan Ramon in his 20kg coffee roaster and sold to the local market. He has an incredibly cool coffee shop called ‘Brumas del Zurqui’, the same name as the micro mill.
Union Direct Trade
CHRISTMAS DELIVERY TIMES 2022
We will be roasting and despatching orders before 11:59pm Monday 19th December for delivery in time for Christmas. However we would recommend ordering earlier than this in order to avoid disappointment.
Our customer service team will be working Monday to Friday 9am - 5pm until 23rd December, you can contact them here.
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
We aim to freshly roast and despatch all orders within 48 working hours of receiving them. During peak order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All CoffeeClub subscription orders are sent via Royal Mail Tracked 48 service. You will receive an email upon despatch, and a tracking number to help track your order. Royal Mail estimate a 2-3 working day delivery window. Please note our CoffeeClub subscription service is only available for delivery within mainland United Kingdom.
Where coffees are unavailable, or out of stock, Union Hand-Roasted Coffee will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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