Delivery & Returns Information
Delivery
Free UK Delivery
Free delivery via Royal Mail 48 Tracked when you spend £25 or more.
Free mainland UK courier delivery via DPD available when you spend £40 or more.
Despatch Time
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities) this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible. All our coffees are roasted to order.
Convenient Delivery Packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a parcel designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B. not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
Our Couriers & Services
Mainland UK
Royal Mail 48 Tracked
| Spend | Delivery charge | Estimated lead time after despatch |
|---|---|---|
| Under £25 | £3 | 2-3 working day delivery window |
| £25 or more | Free | 2-3 working day delivery window |
DPD
| Spend | Delivery charge | Estimated lead time after despatch |
|---|---|---|
| Under £25 | £5 | Next working day (Mon-Fri) |
| Under £40 | £2 | Next working day (Mon-Fri) |
| £40 or more | Free | Next working day (Mon-Fri) |
All orders over 2kg will be sent free of charge (Royal Mail or DPD). Orders over 5kg will be sent via DPD tracked delivery free of charge.
Non-Mainland UK
Royal Mail 48 Tracked
| Spend | Delivery charge | Estimated lead time after despatch |
|---|---|---|
| Under £25 | £3 | 2-3 working day delivery window |
| £25 or more | Free | 2-3 working day delivery window |
DPD
| Spend | Delivery charge | Estimated lead time after despatch |
|---|---|---|
| Under £40 | £9 | Two working days (Mon-Fri) |
| Under £80 | £5 | Two working days (Mon-Fri) |
| £80 or more | Free | Two working days (Mon-Fri) |
Non-mainland UK includes Northern Ireland, Isle of Man, Guernsey, and Jersey. Orders over 5kg will be sent via DPD tracked delivery. Delivery via DPD not available in Guernsey and Jersey.
International
Unfortunately, delivery is only available to the UK.
Returns
Returns Policy
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges.
Refunds
Union Hand-Roasted Coffee does not refund or exchange coffees if ordered incorrectly through our website.