FAQs

I'm having issues logging into my account. Can you help?

There are a couple reasons why this might be:

  • Previously you have checked out as a "guest" in which case you will need to register for an account
  • You may have have forgotten your password. Try resetting your password by clicking on the "Forgot your password?" link on the account login page

If neither of these work, get in touch and we'll be able to help.

How do I reset my password?

Click on the "Forgot your password?" link on the account login form. This will direct you to a form to submit your email address. We'll send you out an email to change your password, provided that email address is registered for an account. The email might not send immediately so please wait a couple of hours before contacting us (and don't forget to check your "junk" folder).

If you're still having problems, contact us.

More Info