More about this coffee
Rich and creamy body with earthy and herbal and malt dark chocolate notes. The unique processing method of Sumatra gives this coffee a distinctive flavour profile, and it packs a punch. Delightful treacle and ginger cake with a hint of Ricola and a caramel finish make this cup a wonderful traditional milk drink. For those that enjoy traditional filter profile, this coffee has a low acidity, bourbon chocolate biscuit, bold earthy chocolate finish.
- Tim Tim
We are the home of fresh coffee. When you order online, your coffee is roasted fresh to order, especially for you. Plus, it’s speciality grade and traded ethically through Union Direct Trade.
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Our only coffee from Indonesia, Gajah Mountain, is grown on the island of Sumatra in the province of Aceh. The consistent weather conditions means that Sumatra has almost a year-round harvest season, with fresh coffee available almost all year. We have been working in a specific micro-region Gajah Mountain and the farmers we work with are keen to let the world know they produce the best coffee.
Sumatra coffee is traditionally processed using a method called Giling Basah, or wet-hulling. It is very different from other post-harvest processing techniques like the more familiar washed-processing, naturals, honeys or semi-washed coffees that we see in Latin America and Africa . Wet-hulling means the green coffee bean is removed from the outer, pulpy, fruit-layer as well as the parchment cover, when it’s freshly picked and still wet at about 40% moisture level. Normally coffee beans are first dried to reduce moisture to around 10.5%-12% before being hulled.
This wet-hulling technique creates a very distinct flavour profile, tending to have soft, muted acidity. Sumatra coffees are often described as herbaceous, spicy, wild, mushroom, funky and earthy. What is really enjoyable about coffee from Sumatra is the fuller-bodied, syrupy mouthfeel. Skilful roasting develops a very sweet and lush cup.
We have been travelling to Indonesia to source our coffees since the early days of Union, working with various farmers on the island of Sumatra. Farmers are smallholders, living in villages located in remote areas. We have been exploring various regions in the north, areas in the vicinity of Lake Tawar and Pantan Cuaca have been our favourite coffee growing areas so far.
Union Direct Trade
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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