More about this coffee
Produced by smallholder farmers of Esquipulas co-operative in Huehuetenango, Guatemala, in conditions about as perfect as you can get. A high altitude – over 1,500 meters – fertile soil, and glorious sunshine.
We are the home of fresh coffee. When you order online, your coffee is roasted fresh to order, especially for you. Plus, it’s speciality grade and traded ethically through Union Direct Trade.
Want the freshness to continue? Join our CoffeeClub subscription and open up to a world of speciality speciality coffee.
Produced by smallholder farmers of the Esquipulas co-operative in Huehuetenango, Guatemala, in conditions about as perfect as you can get - a high altitude over 1,500 MASL, fertile soil, and glorious sunshine. We’ve been working with the Esquipulas co-operative since 2009 and in that time we’ve seen them grow significantly, now working with more than 230 smallholder farmers. The farmers grow on average 1 hectare of coffee, alongside subsistence crops such as maize and beans.
Each farmer pulps, ferments and washes their coffee at home, then delivers samples to the co-operative to be roasted and cupped by trained cuppers. Only the highest-quality coffee is selected for Union. The farmers are given feedback based on the cupping results on how to further improve quality through attention to post-harvest process. Iliana Martinez, the General Manager of the Esquipulas Cooperative highlighted why producing high-quality coffee is so important to their co-operative:
“When we visit communities that are so poor, and we see how the world market takes advantage of them - it motivates us to work hard. Coffee is the most important crop in Huehuetenango, it moves the economy (whether prices are low or high). Producers had no idea what quality coffee is, or that quality could be the solution. We needed to develop a program of teaching and training to help people understand how they should grow high-quality coffee.”
The Esquipulas co-operative doesn’t just provide guidance in producing high-quality coffee but plays an important role in the general development of the area. They operate a health care centre and pharmacy which provides services to community members at subsided costs. They also employ agronomists who monitor the coffee fields of the members, providing assistance when needed. With ~40 employees, the co-operative is also an important source of employment in the area.
Union Direct Trade
CHRISTMAS DELIVERY TIMES 2022
We will be roasting and despatching orders before 11:59pm Monday 19th December for delivery in time for Christmas. However we would recommend ordering earlier than this in order to avoid disappointment.
Our customer service team will be working Monday to Friday 9am - 5pm until 23rd December, you can contact them here.
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
We aim to freshly roast and despatch all orders within 48 working hours of receiving them. During peak order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All CoffeeClub subscription orders are sent via Royal Mail Tracked 48 service. You will receive an email upon despatch, and a tracking number to help track your order. Royal Mail estimate a 2-3 working day delivery window. Please note our CoffeeClub subscription service is only available for delivery within mainland United Kingdom.
Where coffees are unavailable, or out of stock, Union Hand-Roasted Coffee will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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