More about this coffee
From the birthplace of Arabica coffee – Ethiopia – comes a particularly captivating organic, speciality coffee. Zesty and refreshing. A floral aroma. Tones of sweet lemons. Delicious. Grown by smallholder farmers in the Yirgacheffe wetlands, our partners since 2003.
- Mixed Heirloom
We are the home of fresh coffee. When you order online, your coffee is roasted fresh to order, especially for you. Plus, it’s speciality grade and traded ethically through Union Direct Trade.
Want the freshness to continue? Join our CoffeeClub subscription and open up to a world of speciality speciality coffee.
From the birthplace of Arabica coffee – Ethiopia – comes a particularly captivating speciality coffee. This coffee is grown by family farmers in Yirgacheffe, who we’ve been working with since 2003, on small plots of land across the lush Ethiopian countryside. The conditions across these plots on the wetlands couldn’t make for more perfect conditions in producing speciality coffee. Consequently, Yirgacheffe coffee has a premium reputation and is characterised by a distinct flavour profile (intense and clean taste, and complex floral notes) which is hard to find outside of the area.
The Yirgacheffe Coffee Farmers Cooperative Union (YCFCU) is comprised of over 23 different member co-operatives, which includes a count of over 40,000 farmers. Working with YCFCU allows the co-operative to export directly to roasters all over the world, instead of going through the Ethiopian Commodity Exchange (ECX).
Union have been working with a specific co-operative, Konga, which was founded in 1975, who over the years have become highly skilled in producing both washed as well as natural coffees. The co-operative has approximately 2,523 members, of which approximately 225 are women. Konga has three washing stations where farmers bring cherries to be processed. The presence of multiple washing stations facilitates farmers access to the co-operative and assures cherries are processed as quickly as possible after being harvest, a key element in producing high-quality coffee.
Union Direct Trade
We are currently experiencing a higher than normal volume of orders. Our roasters are running at full speed, but this means your order may take a few days longer than normal to reach you
For current status, please click here
For CoffeeClub subscriptions, your regular orders are being prioritised but may arrive a few days later than normal, our sincere apologies for this. If you haven’t yet had an order despatch confirmation and you placed your order more than a week ago, please get in touch here.
We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All our coffees are roasted to order so we require at least one working day before we can despatch your order
Standard delivery is charged at £2 per order (mainland UK)
For all orders over £15 (before delivery) or over 2KG in weight, delivery is FREE
Convenient Delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox. So you no longer need to wait in for your Union Coffee delivery.
N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn't cover all letterboxes. We've discovered that older houses can often have unusual dimensions and the box may not fit through.
For all Orders under 2kg (equivalent to 9 x 200g bags of coffee or less) your delivery will be sent 48 Hour Tracked Royal Mail
For all Orders over 2kg are sent recorded delivery via DPD (delivery on working days only)
Unfortunately due to the increasing complexity and challenge of crossing borders around the world at the moment, we now only offer delivery to the United Kingdom.
If you would rather order by phone, please call the Roastery on +44 20 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the 'my account' section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
Our online shop no longer has a minimum transaction value.
RETURNS AND REFUNDS
If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us here with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives. This policy also applies to our DPD customers.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges unless specifically requested by our Customer Service team.
Union Hand-Roasted Coffee does not refund or exchange coffees, teas etc. if ordered incorrectly through our website.
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